Yes, we offer complimentary shipping on all orders. Your Maison Vellac piece is carefully prepared and delivered directly to your address at no additional shipping cost.

Once your order has been dispatched, you will receive a confirmation email with your tracking information, allowing you to follow your delivery every step of the way.

Yes. You have 14 days from the date of delivery to request a return. The item must be unused, in its original condition, and returned with its original packaging.

Yes. All payments are processed through a secure checkout system designed to protect your personal and payment information throughout your purchase.

No. The watches displayed in our product images are used for presentation purposes only. Your order includes the Maison Vellac watch box or watch winder selected on the product page.

Each product page specifies the capacity and key features of the piece. Whether you are protecting a single watch or displaying a larger collection, you can select the model best suited to your needs.

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Our team will review your request and assist you with the appropriate solution.

Yes. You can contact us at any time through our contact page. Our team will get back to you as quickly as possible regarding your order, our products, or any assistance you may need.